Shipping, Return/Refund & Cancellation Policy
How & When We Ship
In-Stock Items – We're able to ship most of our in-stock items within 1 business day of receiving your order and payment information. Exceptions include full, un-cut sheet goods (King Starboard, plywood etc) that are too large to ship by UPS or the U.S. Postal Service. These must be packed on pallets and sent by truck freight. Even then, we can ship within 3 business days of completing your transaction.
Milled Lumber & Sheet Goods – We can generally cut these into smaller sizes for more economical shipping with little or no time delay. But if you need big teak boards or a 4' x 8' sheet of something carved up into multiple pieces – each with its own precise dimension – that spills down into the next category, which is…
Custom Orders – Several of our products are built-to-order and/or incorporate various buyer options. And a fair number are flat-out custom projects. This means we can't ship it until it's built, and production times will vary according to the level of customization and our workload. For the most part, we can build and ship things such as boat doors, fish cleaning tables, dinghy chocks and the like within 10 business days – and we note estimated shipping times wherever it makes sense on our product pages. Otherwise, please give us a call, 305-743-4090, to get a delivery estimate before you place your order.
Free Shipping Offers - Unless otherwise noted, "free" and/or "flat rate" shipping offers presented on our web site apply to domestic shipping locations only within the contiguous 48 states.
In-Stock Items – So long as you cancel an order before we have it packed up for shipment, you will not be charged a dime. But if it's all packed up and the shipping paperwork is done, there will be a 15% restocking fee.
Custom & Semi-Custom Items – If you cancel your order before work has begun, no charge for anything. However, if we've already begun work on your project, you will be charged for any CNC design and/or set-up work performed; any other labor costs for shop time; and for any materials used up to the point of your cancellation. If you cancel after we've already built your product, please refer to the next section.
Damaged Goods – We try to make our packaging bullet-proof, and we insure almost everything we ship; so if it's damaged in-transit we can recover the cost and you'll incur no expense as a result. However, if your package shows any damage, it's your responsibility to make a note on the carrier's delivery paperwork and/or refuse to accept the shipment. If you do sign for any shipment, that means you have accepted it as being in good condition. Once you've done that we can't take responsibility for any damage you might find later. If you refuse a shipment because it appears damaged, you must contact us with 2 business days – 305-743-4090, or by email.
In-Stock Items – If you buy an in-stock product that we haven't customized or altered for you in any way (hardware items, teak molding & accessories, dinghy chocks, standard sheet-good sizes of full-sheet, half-sheet or, where offered, quarter-sheet) you can return it to us within 30 days in its original, undamaged condition and packaging for a full refund less any shipping & handling costs, plus a 15% restocking fee. We cannot accept returns of sheet goods that have been purchased by the square foot, or any items cut or altered to your specifications.
Custom & Semi-Custom Items – We go to considerable lengths to make sure built-to-order products conform to the specifications you provide, from milling sheet goods and/or lumber to specific sizes, to getting any color and/or hardware options right. We'll confirm these with you via email before producing such work — and if we mess up, simply return the product within 30 days and we'll refund the full purchase price and shipping costs. Here again, though, if we accurately build a product to the specifications you give us and it turns out to be the wrong size or is otherwise unusable, we cannot refund your money.